Free Essays on Darkness at Noon

, Rubashov wants a general public where independence is for all intents and purposes nullified. While in jail, Rubashov has a gathering with one such previous companion, Ivanov. Notwithstanding, this man gives slip access one example his enemy of gathering convictions, and is supplanted by Gletkin, a closeted nonconformist, who rapidly arranges the homicide of Ivanov. With this arrangement of occasions, Koestler offers the political expression that it is incomprehensible for an autocracy to be ousted and supplanted with whatever else however a tyranny since it is just human instinct to need to succeed and that inevitably certain people will ascend from the unknown x. Notwithstanding amazing political proclamations, Koestler likewise brings up certain social examples that develop in this general public. When in jail, Rubashov paces to and fro in his cell urgently smoking cigarettes, following his history in the unrest and the moves he had made. In a statement embedded in the novel, Saint Just states, â€Å"Nobody can lead guiltlessly.ï ¿ ½... Free Essays on Darkness at Noon Free Essays on Darkness at Noon Haziness At Noon In the novel, Darkness at Noon, by Koestler, Rubashov finds out about himself, and puts forth an attempt to cross the dim lines between his inner voice and his convictions. Rubashov's acknowledgment of the individual part of ethical quality is a progressive procedure, fulfilling his inward contentions and inquiries of blame. His admission to Gletkin mirrors the rationale that Rubashov had utilized (both without anyone else and his political system), just as his inward clashes. He scrutinized the second rate estimation of the human, in regard to the precious estimation of mankind. Rubashov's thoughts on socialism, he found, were obscured by his commitment to the Soviet progressives, and difficulty that undermined his life to settle. From multiple points of view, Rubashov was an enemy to himself. One way Rubashov vanquished his objective was by yielding to suit others. The Party prevented the through and through freedom from claiming the individual - and simultaneously it demanded his willing self-sacrifice†¦ There was some place a mistake in the estimation; t! he condition didn't work out.(204) Rubashov's admission infers an accommodation of his own sense of self to a bigger reason, and he addresses himself with regards to whether it is justified, despite all the trouble. His standards were not his own, yet rather the goals that the socialist progressives constrained him to have. Rubashov was a man who thinks incredibly coherent in each circumstance; he follows each thought †¦down to its last consequence.(80) He is a tip top scholarly, yet even as Ivanov and Gletkin question his line of reasoning, Rubashov continually asks himself similar inquiries. He legitimizes his sane by advising himself that he is working for a progressively immaculate society, regardless of what the expense. As expressed in the principal segment of his admission, he heard just those being yielded, and overlooked or disregarded why they were being relinquished. Rubashov's childishness likewise prompted his destruction. He, from the earliest starting point, under stood that he has made a mistake in his judgment; in any case, he tunes in to Ivanov's a... Free Essays on Darkness At Noon Haziness at Noon In America today, as in all nations at war or immersed in upheaval, there is choppiness in what society feels about various speculations and issues testing the tranquility of our country. In Arthur Koestler’s verifiable fiction Darkness at Noon, a post-progressive society by and by countenances such clash with the Communist party supplanting an old autocracy. In his novel, Koestler makes a few critical political, social, and philosophical articulations, which serve to explain the inspirations and legitimize the thinking behind why such distress happens in this general public. Koestler’s story unfurls with the detainment of Nicolas Salamanovich Rubashov, a maturing progressive that had served one next to the other with Stalin, who he alludes to as â€Å"No. 1†. Together they had battled a tyranny and squeezed for a general public where â€Å"politics implies working with x [the mysterious masses] without stressing over its real nature†. At the end of the day, Rubashov wants a general public where independence is for all intents and purposes invalidated. While in jail, Rubashov has a gathering with one such previous confidant, Ivanov. Nonetheless, this man gives slip access one occurrence his enemy of gathering convictions, and is supplanted by Gletkin, a closeted maverick, who rapidly arranges the homicide of Ivanov. With this arrangement of occasions, Koestler offers the political expression that it is incomprehensible for a tyranny to be toppled and supplanted with whatever else yet an autocracy since it is just human instinct to nee d to succeed and that in the long run certain people will ascend from the unknown x. Notwithstanding ground-breaking political proclamations, Koestler additionally calls attention to certain social examples that develop in this general public. When in jail, Rubashov paces to and fro in his cell impulsively smoking cigarettes, backtracking his history in the upheaval and the moves he had made. In a statement embedded in the novel, Saint Just states, â€Å"Nobody can run guiltlessly.ï ¿ ½...

Black Elk Speaks Essay

Dark Elk Speaks is about a Native American kid that has dreams and these dreams help him with the strict parts of live. He has these dreams that guide him and shows him the way to exemplary nature. These dreams can likewise be viewed as legends, which are stories that attempt to clarify something. Each culture has their own assortment of fantasies. Dark Elk Speaks is additionally an extremely emblematic book, since it has the utilization of numerous items or individuals that speak to different things. In the American culture, just as different societies around the globe, are additionally exceptionally representative. The American culture is extremely various in that there are a wide range of societies that have blended and made the American culture. The American culture isn't something that is effectively clarified, in light of the fact that it is so blended in with numerous different societies from around the globe. From the start there were American Indians and they brought along their clans and legends and ceremonies. At that point came the British and after some time the Chinese as a result of the California dash for unheard of wealth. In time America was in habited with a wide range of nationalities and thoughts. These thoughts were gradually mixed together. As, when the British imparted their feast to the Indians they were likewise sharing their way of life and food. The trading of food and different thoughts brought the two far off universes closer. The more significant thoughts are what does such a lot of trading of food and thoughts represent? â€Å"A image is something, for example, an item, picture, composed word, sound, or specific imprint that speaks to something different by affiliation, likeness, or convention†(Wikipedia, 1). The item utilized in Black Elk Speaks is a funnel, given to them by a â€Å"young and very beautiful† lady, which represents trust and friendship. Presently, old buddy, let us smoke together so that there might be just acceptable between us† (Black Elk Speaks, 5). Dark Elk and Neihardt have a smoke together to share their fellowship and trust between the two. The channel can likewise represent harmony among individuals and additionally clans. Another demonstration, for example, the murdering of a buffalo, may be viewed as boldness, trustworthiness, mental fortitude, pride. The American culture changed radically when more societies were incorporated, for example, the Chinese and African Americans. Slaves got from Africa, which implied that they brought along their way of life and propensities to America. Despite the fact that subjection was not the correct activity, it brought another culture into America and made it progressively differing and â€Å"developed. † For instance, odd notions are something that has formed the way of life also. Spilled salt, strolling under a stepping stool, a wrecked mirror, and so on are altogether odd notions that are said to prompt misfortune. At the point when somebody does one of these things they accept that misfortune has arrived. This makes them act in an alternate manner. Something terrible later on happens they may turn and accuse the misfortune. Possibly a portion of the things that happen are simply incidents however culture has instructed us to accept that it was the misfortune brought about by the spilled salt, broken mirror, or strolling under a stepping stool. Another large image in Black Elk Speaks is the four strips attached to the funnel that Black Elk and Neihardt smoke. It speaks to the forces of the four fourth of the universe. There are four strips tired to the funnel and every lace is an alternate shading, which represents an alternate force. Dark is for the west, the wellspring of the downpour; red is for the east, the spot of the morning star that gives shrewdness; white is for the north, wellspring of purifying breeze; and yellow is for the south, the spots of summer and development. Legends are another huge thing that shapes a culture. Dark Elk’s dreams resemble the legends in this story. In his vision, an inlet horse welcomes Black Elk. He at that point discloses to Black Elk that he will reveal to him an account of the existence history of himself. The pony strolls in a round movement â€Å"‘Behold me! ’ he stated, ‘My life-history you will see. ’†¦ ‘Behold them! Their history you will know’† (Black Elk Speaks, 19). Each side that the pony goes to there are twelve ponies that are each in a gathering of various hues. The ponies toward the north are white, those toward the east are tawny, those toward the south are buckskin, and the ones toward the west are dark. The ponies will take Black Elk to his Grandfathers. The sky loads up with moving ponies that change into differing makers and lead an arrangement of the ponies from the four headings. They show up at a cloud those progressions into a lean-to with a rainbow entryway, which inside the six Grandfathers are pausing. A legend resembles a customary story which generally contains a type of saint or occasion. In this fantasy, the vision that Black Elk is having, is an occasion that is happening. A sound pony shows up before him and shows him the best approach to meet the six Grandfathers. Now and again legends may seem like a fantasy. For instance, in old China, there was before this monkey was problematic and cause annihilation to the sky. He was rebuffed and put under a mountain. After around a few hundred to a thousand years a priest tags along to spare the monkey and there begins an excursion of experiences and wickedness to get everlasting status. This is a fantasy since it is a legend of a saint that is rebuffed for his violations and subsequently pays his obligation by serving under his lord. There are numerous parts of a culture. The American culture is assorted and intense to clarify in one short answer. There is no evident American culture since it is only a blend of various societies from around the globe. Dark Elk Speaks shows the types of legends and images and how they add to American culture. Dark Elk’s legends and images are fundamentally the same as those of the American culture.

What to Expect From a Mental Health OT

What to Expect From a Mental Health OT Psychotherapy Print What to Expect From a Mental Health Occupational Therapist By Sarah Lyon, OTR/L twitter linkedin Sarah Lyon, OTR/L, is a board-certified occupational therapist and founder of OT Potential. Learn about our editorial policy Sarah Lyon, OTR/L Updated on February 02, 2020 Martin Barraud / Getty Images More in Psychotherapy Online Therapy Many people associate occupational therapy with pediatric services or physical rehabilitation. They are surprised to find occupational therapists also working in mental health settings. If you or a loved one is seeing a mental health OT, learning about their role can help you advocate for the best care. The History of Occupational Therapy in Mental Health Occupational therapy has its origins in mental health.?? At one point, the majority of OTs worked in mental health settings. In the past decade, the number of OTs in the United States working in mental health has dropped. (You were right to associate OT with physical rehab and pediatrics.)   However, new shifts in mental health care delivery may be opening the door for more OTs to re-enter this field. What OTs Bring to the Mental Health Treatment Team The training of an OT requires holistic approaches well suited for work in mental health settings. In addition to their training in physical well-being, occupational therapists are also trained in: Cognitive assessmentSensory strategiesTherapeutic alliancesGroup processParticipation in activities of daily learning (ADLs)Socio-emotional skills As in other OT settings, the ultimate focus of occupational therapy is to assist clients in participating in daily activities as independently as possible.?? Interventions Mental Health OTs Provide Here is a snapshot of common mental health OT interventions: Lead Groups Occupational therapists are trained in the group process.?? Examples of groups led by an occupational therapist may include: Life skillsJob readinessTherapeutic cookingMoney managementWellness recovery action plans  (WRAP)Therapeutic leisureNutritionSensory groupsIndependent living Provide Calming and Grounding Strategies Occupational therapists believe that participation in daily activities (aka occupations) is vital to mental health and well-being.?? Your occupational therapist may help you utilize familiar activities as coping mechanisms, such as listening to music, playing cards, writing, doodling, cooking, or cleaning. OTs are also fluent in sensory strategies.?? A person’s sensory system helps process information from the environment. For individuals with mental health conditions, their ability to process this information may be compromised, which can lead to feeling agitated and unsafe. Sensory strategies activate an individual’s basic processing systems (vestibular, proprioceptive, deep pressure touch) to aid in processing information, helping individuals feel grounded and calm. Sensory strategies may prove effective for people who may not be at a state to benefit from talk therapies. Sensory Rooms OTs are part of a larger movement to create sensory rooms on mental health units. Sensory rooms are places where individuals can go to feel safe. The rooms often have tools to help de-escalate and relax. The use of this simple concept has helped drop seclusion and restraint levels dramatically on some units. Assess Discharge Preparedness OTs have a battery of assessments that they can use to assess discharge preparedness in a standardized way. This information can help your treatment team understand what amount of care you will need at discharge and gauge your treatment progress. Address Physical Wellbeing One important qualification that sets occupational therapists apart from other qualified mental health professionals is their background in physical rehabilitation.?? Mental health issues are often overlaid with issues of physical health. In a mental health setting, you may find an OT addressing general strengthening, adjusting wheelchairs, recommending adaptive equipment, or any other task that is within the scope of occupational therapy. What Is Comorbidity? Advocate for Safe Independence Ultimately, your OT will seek to assist you in participating in daily activities. If your mental health condition is compromising your ability to participate in daily activities, speak to your occupational therapist about your concerns. If they do not have the tools to assure that your needs are being met, they can serve as an advocate and assist in getting you the necessary help. Specializations in Mental Health Many OTs are competent in trauma-informed care and the recovery model, either through their schooling, workplace training or independent study. Some OTs go on to earn the certification of Certified Psychiatric Rehabilitation Practitioner (CPRP).

Social Tourism Film Induced Tourism - 1324 Words

Sightseers today are more experienced and searching for new destinations and new experience. Destination Marketing Organizations (DMOs) have been aggressively pamper the visitors necessities to expand their piece of the overall industry despite the fact that their assets are exceptionally restricted. In the tourism business, there has been a developing wonder that travelers visit destinations included through movies which are not specifically identified with DMOs tourism advancement. This is another type of social tourism called film-induced tourism. Late research recommends that movies can have solid impact on visitor choice making and movies don t just give fleeting tourism income however long haul thriving to the destination. A few DMOs have immediately taken these points of interest and have effectively expanded the quantity of voyagers through the enchantment of movies. (Sue Beeton, 2005) Forms Characteristics of Film Induced tourism FORMS CHARACTERISTICS Film-induced tourism as part of a main holiday Sight seekers will visit movie location or book a tour for a holiday without any previous destination knowledge Film-induced tourism as a main purpose out of special interest The booking of a Holiday to a destination as a consequence of its profiles on the screen Film-induced tourism icons as focal points of visit Nature, places related to history. Film-induced tourism to places where filming is only believed to have taken place Tourists visiting the locationShow MoreRelatedEconomic Impact Of Tourism On Economic Impact On Tourism3097 Words   |  13 Pagesliterature on economic impact of tourism has been depicted throughout this review to explore the methodologies used and their uses in estimating the economic impact of tourism. There is a need to conduct economic impact analysis of tourism – as tourism activity cannot be regarded as an isolated economic activity. A number of authors have contributed towards the area of EIA and have employed several methodologies covering input-output model, Keynesian multiplier model, social accounting matrix model andRead Morepop culture tourism as travel motivator4897 Words   |  20 Pagesï » ¿ POP CULTURE TOURISM AS A TRAVEL MOTIVATOR A Thesis Submitted to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University Cavite In Partial Fulfillment of the Requirements of the Degree Bachelor of Science in Tourism Management ABEGAIL D. BEDREJO RENALYN T. DRECE AGATHA FERNANDEZ JANICA R. JANSUY DIANNE SUZANNE F. LAMIS January 2014 CHAPTER I INTRODUCTION Background of theRead MoreSocial Media Essay1161 Words   |  5 Pagesï » ¿ Topic 2: How do you think Social Media are shaping demand for Events and the Event Experience? Use examples to illustrate your argument. Social media can be clearly defined by breaking down these two words. Media is an instrument of communications towards the world, for example, newspapers, magazines, radios and televisions. Social would be the interaction between one human being to another. Therefore if we put them together, social media would means an interaction between one to another throughRead MoreSex Trafficking: Modern-day Slavery Essay1131 Words   |  5 PagesSex trafficking according to the National Human Trafficking (2000) is defined as a modern-day form of slavery in which a commercial sex act in induced by force, fraud or coercion, or in which the person induced to perform such an act is under the age of 18 years. Sex trafficking is mostly comprises of force, fraud and underage women or men to engaged in unwilling activities in order to get what they need in life. 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Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the textRead MoreDoes Globalization Diminish Cultural Differences3759 Words   |  16 Pagesidentify relations between globalization and cultural diversity and the effects of such relations, it would be appropriate to take the concept of culture as a starting point to try and explore the process of change of such concept between certain social groups, caused by globalization. Everyday we hear about cultural and religious conflicts in the world, because people are indeed looking for their cultural roots. Globalization and cultural diversity is strongly discussed among scholars because theRead MoreCruise Marketing Strategies of Carnival Cruise Lines an d Thomas Tui2353 Words   |  10 Pages209AMG Tourism Marketing 1 Cruise Marketing Strategies of Carnival Cruise Lines and Thomas TUI Monisha Chauhan 3093632 This report will identify the cruise marketing strategies of Carnival Cruise Lines and Thomson TUI in the UK. The report will be comparing each company to the other and how well each company is performing throughout the years gone by. Assessment of their positioning and pricing policies also will be acknowledged. It will also review theRead MoreExploring The Features Of Prostitution And Other Sex Acts3515 Words   |  15 Pagesis related to human trafficking, as the physical and mental consequences of the victims unbalance communities and create chaos in the social layers. Specifically, prostitution considered the most exposed facet of sex trafficking (which also includes pornography, exotic dancing, stripping, live sex shows, mail-order brides, military prostitution, and sexual tourism), is often linked to criminal behavior, including petty crime and drug-related activities. Worldwide, the majority of victims are womenRead MoreStreet Children5347 Words   |  22 Pageswith no spec ial skills and the few jobs they could do would all be taken by younger children. Therefore, their future seems difficult. Most people are not acting for street children; however, some are tackling this problem earnestly. They proffer social programs and shelters, where children can take a shower, sleep free from care, and can obtain food, clothes and education. For these people, the most difficult thing is to make themselves relied on by children. Street children are apt to be suspiciousRead MoreGlobalization and It Effects on Cultural Integration: the Case of the Czech Republic.27217 Words   |  109 Pagesour thesis, â€Å"Globalization and effects on cultural integration in the Czech Republic†, there is the need to define what globalization actually is. With the growing debate of what when the globalization phenomenon began and it actual meaning, some social science theorists have come forth with the definition of globalization both from the classical and the contemporary era. 1.1 Definition of Globalization Walters says the Webster’s dictionary is the first major dictionary to mention the word globalization

The Key Causes For Tax Evasion - 1587 Words

People can be driven to behave recklessly if an outcome is well supported by incentives. The motivational aspect of an outcome is exactly what pushes companies and individuals alike to perform a task that they would normally not do. Motivation is the key cause for tax evasion, since it helps avoid a massive proportion of expenses that would generally be incurred. As illustrated by the case study that was provided by the Australian Financial Review, a small number of people do heavy tax lifting as opposed to the rest of the population. This means that there are a few people that earn a significant amount of money and due to progressive tax rates, the overall amount of tax that this small group of individuals would have to pay would be†¦show more content†¦This concept has shown prominence through every stage of business evolution and has still remained as an essential factor that every business in the modern generation strives to achieve. Profit not only shows a companyâ€⠄¢s efficient performance, but it also dictates how the company will be accepted within a society. This is supported by Friedman (1962, pp.23), as he mentions that ethical compromises can be made to achieve greater goals. Since the most fundamental goal of every business organisation is to earn profits and succeed amongst their competitors, it can be agreed that companies would be willing to sacrifice a certain amount of ethical decision making. The opportunity cost in this case is preferable for the people that would want to give up a portion of their ethical mindset to earn a larger profit share for their own selfish career oriented desires. (Lincoln, Pressley, Little, 1982, pp.476). Taking the aforementioned fact that profit is main goal of a company into consideration, it is crucial to understand that accounting is the crux of every business organisation. The Conceptual Framework clearly states that all information within financial reports should be free of bias and material error, i.e. the information must be

Womens Desire to be Happy in The Canterbury Tales by Chaucer

The Question still remains even today about what do women most desire to be happy in life? In the Canterbury tales, written by Chaucer in the fourteenth century, the wife of bath talks about women and what is most important to them to make them happy. In the prologue of wife of baths describes the audience about her experience with men and marriages from the wife, Allison’s past. As the writer Chaucer starts to describe Allison in the very long exhausting prologue, the very first word from the prologue is â€Å"Experience†. It makes it clear to the audience that this story and prologue will be mostly focused on someone with experience in life, marriage and chances to be happy. Allison’s experience with sex within her five marriages as mentioned in line six of her prologue allows her to gain control over her many husbands and uses the tale to carry out the opinion that she has on women being dominion in marriage. Being dominion is what will please a woman more t han sex, money, wealth or anything else that may be for the matter. With her past of being married five times she has had many people criticize her saying that in all the marriages she has had which husband has you. The virginity is lost long ago and so are you with it. She claims in line 26 of the prologue that even though the virginity is the most important someone has to be procreating to create new virgins. What is wrong in being with five husbands if men are allowed to be with multiple women at the same time whyShow MoreRelatedCanterbury Tales Character Analysis1272 Words   |  6 PagesThe Canterbury Tales, penned by Geoffrey Chaucer gives its audiences insight on the corruption that exists to this day in humanity. As you read through the chapters Chaucer reveals the dark sides to supposedly respectable people such as the Summoner, along with people he favors like the Knight, the Wife of Bath, and women in general. His comical descriptions and stories that coincide with each character express his thoughts on real people in his society. My perception of the Summoner’s tale moralRead MoreThe Inconsistancies of Life in In The Canterbury Tales and The Knights Tale, by Geoffrey Chaucer1707 Words   |  7 PagesIn The Canterbury Tales, composed by Geoffrey Chaucer, the fundamental topic of the tales is the inconsistency of human life — satisfaction and suffering are never far separated from one another, and no one is truly safe from experiencing a tragedy. When an individuals fortunes are up, other individuals are down. This issue is expressed by the pattern of the narrative, in which depictions of favorable luck are immediately followed by disasters, and characters are subject to memorable inversionsRead MoreWomen During The Medieval Times1932 Words   |  8 PagesWomen in Canterbury Tales During the Medieval time period that Canterbury Tales was written in, there was a general depiction of women that they weren’t even looked at as humans, but looked at as objects. Women were thought of as weak, untrustworthy, and even less intelligent beings than men. Chaucer did not necessarily agree with the general consensus of women during the time period. Now there are tales that go along with the general impression of women, but there are also signs that Chaucer lookedRead MoreWomen s Rights During The World Essay2053 Words   |  9 PagesThere is long history of women’s rights in the world. Discrimination against women has developed for a long time now and the struggle for women s rights encompasses more than the right to own property or vote. It is the fight for woman to be considered an individual in her own right, defined on her own terms, by her own intellect and accomplishments, and given the same opportunities as her male peers, while not by any means a th orough or exclusive definition of the movement for women s rights.Read More Chaucers Canterbury Tales Essay - Women in The Wife of Bath1433 Words   |  6 PagesWomen in Chaucers The Wife of Bath Chaucers The Wife of Baths Prologue and Tale is a medieval legend that paints a portrait of strong women finding love and themselves in the direst of situations. It is presented to the modern day reader as an early tale of feminism showcasing the ways a female character gains power within a repressive, patriarchal society. Underneath the simplistic plot of female empowerment lies an underbelly of anti-feminism. Sometimes this is presented blatantlyRead More Cantebury Tales - Relation Of Wife Of Bath To Contemporary Women1715 Words   |  7 Pages strong-willed and feministic. Chaucer appears to support women and specifically these devilish feminists by creating two very strong-willed and successful women in the Wife of Bath and the old hag in the Wife’s tale. However, through all of the tough outer attributes, on the inside are the same classic and traditional damsels in distress that require a man just like the women of that time always had. Through the original strong qualities of the two women, Chaucer provides a hopeful example and modelRead MoreStruggle For Female Equality in Wife of Baths Prologue and Tale1482 Words   |  6 PagesStruggle For Female Equality in  The Wife of Baths Prologue and Tale   When Chaucer wrote the Canterbury Tales, the social structure of his world was changing rapidly.   Chaucer himself was a prime example of new social mobility being granted to members of the emerging middle class.   He had opportunities to come into contact not only with earthy characters from varied ports of call, but with the wealthy nobility.   He was also married to a knights   daughter, someone of higher birth than himselfRead More Comparing Relationship between Teller and Tale in The Merchant’s Tale and The Wife of Bathe775 Words   |  4 PagesRelationship between Teller and Tale in The Merchant’s Tale and The Wife of Bathe A relationship is usually seen between the teller of a tale and the tale that he or she decides to share. Chaucer’s pilgrim, the Merchant, uses his feelings on marriage to teach a lesson in his tale. The Wife of Bathe also relies on her life experience to tell her tale. The two relationships in the tales can then be compared. In his prologue, the Merchant recounts how he despises being marriedRead MoreThe Comedy of Chaucers Fabliaux Essay1945 Words   |  8 PagesIn a significant number of his tales Chaucer uses the comic genre of fabliaux, which are short, typically anti-intellectual, indecent tales of bourgeois or low life. The plot usually involves an older husband who is cuckholded by a younger man whom (often) the older man has himself brought into the house, and his often younger wife. The Miller, the Reve, the Merchant and the Wife of Bath all tell tales which are essentially amoral - in fitting with the genre; tales which would not have been acceptableRead MoreEssay on The Wife of Bath: Feminism in Chaucers Work2146 Words   |  9 Pagesloyal, submissive ring to it given the context in which she was developed. Upon reading Canterbury Tales, it becomes quite obvious that she defies the common notion of what a medieval wife should be. Instead, the Wife of Bath represents ideas that a re far ahead of her time. It is not that women in her time did not feel or secretly agree with her non-traditional thoughts, but most did not speak about it. Chaucer brought to life the first medieval feminist. Chaucers character asserts the idea

Businesses Beware When Does The Australian â€Myassignmenthelp.Com

Question: Discuss About The Businesses Beware When Does The Australian? Answer: Introducation A civil wrong that is perpetrated by an individual against that of another person can be termed as a tort. This term has come into force with the help of common law and there is no specific statute that provides the definition for the term. The tort law of United Kingdom influences to a large extent the tort law of Australia on account of the colonial heritage in regard to Australia. The statute of Civil Liability Acts have brought about modification in Tort Law in a large number of Australian cities. Common torts that are prevalent in the Australian Law are in relation to negligence, defamation, trespass, private nuisance, misrepresentation, damaging economic interests, and in cases of breach of public duties (Leon 2015). The torts that are applicable in case of business situation are known as economic torts. Business torts or economic torts are the wrong acts which are carried out against business entity. Such kind of acts are often carried out deliberately and often they are caused owing to recklessness that results in monetary loss for the affected party. These torts generally are not criminal offences however some such acts become tantamount to that criminal offence and may cause as a consequence restraining in trade (Little et al. 2014). Wrongful acts often result in financial loss due to negligent acts and the affected party can demand compensation in the court or get an injunction order in order to stop the defendant from carrying out such kind of unlawful activity in the near future. Tort of negligence and misrepresentation are the most common ones that affect an organization or a company. Negligence occurs when an individual fails to carry out the duty of care for a person to whom he was responsible. An individual should care for his neighbor was established in the celebrated Donoghue v Stevensons case. Neighbor is indicative of the person who would be affected on account of the acts or omitting the person who is performing such an act. The harm that would be a resultant of a policy should be seen from beforehand. The person should be able to take such reasonable step that would prove to be helpful in averting such kind of risk. In the event of making a claim that is against a person due to negligence, the aggrieved party should establish the core elements of tort of negligence. The aggrieved should be able to establish that the defendant owed to be taken care of and has inflicted a breach in relation to that duty. Plaintiff should have suffered damage and injuries sustained on account of that breach. The harm that was done should be a direct result of the breach like that of the case of Barnett v Chelsea Kensington Hospital[1969] 1 QB 428. The aggrieved party should be able to establish that the loss that was resulted was on account of the breach and that the risk involves was foreseeable. Reasonable person will be able to foresee such a risk while being in the position of defendant under the same circumstances. This principle was revealed in the Wagon Mound No 1[1969] AC 388, in which the court gave the verdict that in the event of the defendant being accountable for foreseeable loss, he would be complete ly responsible for such a loss. Oyston v St Patricks College [2011] NSWSC 269 was an incidence of negligence of tort in case of a business situation in which a student won a case of negligence against that of ghis school because the school in this case failed in providing the duty of care. Legal action was brought out by Jazmine Oyston against that of her school that was St. Patricks College situated in New South Wales because of negligence. Jazmine made an allegation that during enrollment she was injured and had to bear the brunt of harassment along with bullying which made her susceptible to depression, anxiety as well as panic attacks. Her account suggested the fact that the policies of school could not save her from the grip of harm that could be easily recognized. The court gave the verdict that risk of harm could be foreseen from before and even the school had foreseen such a thing. The students had to face bullying and harrassment from some quarter on account of the negligence of the school (Stickley 2016). The court highlighted the policies of the school and other steps taken by the school was sufficient in ensuring whether the school succeeded in fulfilling the duty of care which it was supposed to owe to Oyston. In this case, the court ruled that school has failed in exercising duty of care because though the implementation of school policy were in relation to bullying yet the school has failed in taking such effective steps that could have safeguarded Oyston from the clutches of bullying though they knew about it. Policies were faulty and Oyston had to sustain injuries because of this. The judge professed that reasonable person would have started investigation in regard to the complaints that were made by Jasmine. They would have made such suitable arrangement that would have ensured strict monitoring. In causation terms, judge ruled that the injuries of Oyston were in the form of psychological injury and it was the direct fallout of failure of college in taking necessary steps that could have prevented Oyston from the hands of harassment. The court has pointed out that damages were done to Oyston. In this situation, the plaintiff Oyston had suggested that college was responsible of taking care of her in which they failed and such a breach has resulted in damages. The college lost out in providing adequate care when it could be foreseen by college. A false statement of law that causes a representee to get engaged into a settlement will fall under the ambit of misrepresentation. Representation refers to the statement that is made in case of a negotiation and on the occasion of the statement turning to be false, It may be labeled as misrepresentation. When a contractual term becomes a misrepresentation, then the contract is liable in becoming void that signifies that representee can officially cancel the contract (Sandeen 2015). To establish claim of misrepresentation, aggrieved party should establish primary elements in relation to the misrepresentation. A significant element in regard to misrepresentation is false statement in regard to a fact that is opposed to opinion. Another essential element in regard to misrepresentation arises when aggrieved party has depended on false statement that has been made by representator and entered into a contract. On the account of aggrieved party not relying on false statements of representator, or those who were not forced to enter into any contract will not be allowed to bring up claim of misrepresentation (North and Flitcroft 2016). Three types of misrepresentation exists that of negligent misstatement, fraudulent and innocent misrepresentation. Joystick Company Limited saw an instance of misrepresentation in which the Australian Competition and Consumer Commission started legal action against that of Joystick Company that was taken up in the Federal Court because the company had proved to be fraud and had misrepresented products. The company was blamed on the ground that it had made fake statements that the items of the company did not have any toxin. Ommissiones tests that were conducted revealed that e-cigarette product contained toxic chemicals that included acrolein, acetaldehyde that can cause cancer. The court saw that the director of the company was well aware of this fact but still went on making false promises to compel the customer to buy their product (Corones 2014). The introduction of Competition and Consumer Act 2010 safeguarded the rights of consumers in respect to conduct of seller that was related to that of trade and commerce. The statute prohibited individuals and businesses from getting involved in unfair practices that was under section18 of schedule 2 of Act that mainly deals with the Consumer Law of Australia. It dealt with deceptive conduct, unfair terms and for misleading public. The customers should receive goods of good quality and statements of persons in regard to quality and value should match when goods are delivered and services are provided to the customers (Latimer 2016). The business of Australia are forbidden to make any false statement that would mislead the customers from entering into a contract. It should ensure that businesses are not careless about the statements that they are making. According to the tort of negligence, business should ensure that goods or services do not cause any kind of harm to consumers since business owes duty of care in relation to the customers. If a risk arises on account of the goods of a company then reasonable steps should be taken that would be able to mitigate any kind of risk and ensure safety to consumers. In case the client makes a claim against the action of business, then the businesses should establish that it had satisfied the guarantees of consumers as recorded in the Australian Consumer Law (Pearson 2017). The business should also establish that it had revealed all important information that was related to goods and in such a way ensure that the customer is safe. The Australian Consumer law states in clear terms the rights of the consumers. This is inclusive of right to repair, refund along with compensation for the damage done and the consumers have even the right to cancel a service that is faulty (Howells and Weatherill 2017). A product or a service come with some guarantee that is offered automatically that they will work in the right manner. One will be entitled to consumer rights in case one buys something that is not right. One can also cancel a service under the ambit of Australian Consumer law. Guarantees are applied to many service along with that of products one buys irrespective of any warranty that the suppliers give to the consumer. Statutory authority of Australian Consumer law should make sure that businesses should refrain from unfair practices that can cause imbalance in rights and obligations of parties as mentioned in the contract. It should not prove to be harmful for the customers. In case any unfair practice is resorted to, the offending party should be able to repair the goods or provide compensation to the aggrieved party because of the loss that they had to sustain (Brody and Temple 2016). It becomes very evident that a person who is supposed to bestow duty of care should take such reasonable steps that will be able to prevent any such risk specially when the threat can be perceived from beforehand. References: Barnett v Chelsea Kensington Hospital [1969] 1 QB 428. Brody, G. and Temple, K., 2016. Unfair but not illegal: Are Australia's consumer protection laws allowing predatory businesses to flourish?.Alternative Law Journal,41(3), pp.169-173. Competition and Consumer Act 2010 schedule 2 Corones, S.G., 2014.Competition law in Australia. Thomson Reuters Australia, Limited. Esso Petroleum v Mardon [1976] QB 801. Howells, G. and Weatherill, S., 2017.Consumer protection law. Routledge. Latimer, P., 2016. Protecting Consumers from Unfair Contract Terms: Australian Comparisons. Leon, J.J., 2015. Negligence-Torts-Negligent Misrepresentation-Downfall of Privity-Hanberry v. Hearst Corp., 81 Cal. Rptr. 519 (1969).DePaul Law Review,19(4), p.803. Little, J.W., Lidsky, L.B., O'Connell, S.C. and Lande, R.H., 2014.Torts: Theory and Practice. LexisNexis. North, J. and Flitcroft, R., 2016. Businesses beware When does the Australian Consumer Law apply?.Governance Directions,68(5), p.306. Oyston v St Patrickss College [2011] NSWSC 269, Pearson, G., 2017. Current Issues for Consumer Protection Law in Australia. InConsumer Law and Socioeconomic Development(pp. 199-208). Springer, Cham. Sandeen, S., 2015. LAW9151-W. Torts: The Common Law Process. F15. Sandeen, Sharon. Stickley, A.P., 2016.Australian Torts Law. LexisNexis Butterworths. Wagon Mound No 1 [1969] AC 388,

Tata Company SWOT and PEST Analysis

Tata Motors is an automotive manufacturing company based in India. The company specializes in the design, development, assembly, financing, manufacture, and sale of Tata vehicles. In addition, it sells accessories, and spare parts. The company has its primary operations in India, South Africa, Thailand, South Korea, Spain, the UK, and Bangladesh.Advertising We will write a custom report sample on Tata Company SWOT and PEST Analysis specifically for you for only $16.05 $11/page Learn More Tata has its headquarters in Mumbai India with approximately 52,244 employees. For the fiscal year ended march 2011, Tata recorded revenue of $26860 million representing a 33 % increase over the 2010 period. Its operating profit over the same period stood at $1,068.2 million in 2011 compared to $156.4 million in 2010. Current Strategies Pursued by Tata The companys main strategy is to expand its global presence. The company is moving quickly in acquiring other companies in different countries to expand its business globally. According to Goldman (2), Tata has successfully built a sound business in South Africa, which is a key element in its current global expansion strategy. Tata is not new in acquisitions; in 2000 the company bought Tetley Tea a company based in the UK that was suffering from losses. This was the companys first major acquisition. According to Krishnan (4), the companys acquisition of two premium vehicle brands Jaguar and Land Rover may boost the companys image as an international company; in addition, it will help the company in its up scaling efforts similar to the way the acquisition of Tetley Tea Ltd boosted Tata Tea Ltd and Corus Group Plc (Carty 2). Aims and Objectives The objective of this report is to carry out a detailed strategic analysis for Tata Company. The analysis will be based upon secondary from the Internet including the companys financial statements, case studies, and other online sources. The aim of this report is to provide a useful strategic analysis that can be used not only as point of reference for Tata motors but also as a theoretical framework for undertaking the companys valuation.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The report may be used as a primary guide for researchers who seek to appreciate and understand Tata company strategies and also get a practical perspective about Tata as a public listed company. Methodology An in-depth analysis of the companys strategy will be undertaken. In analyzing the companys strategy, the report will make use of both qualitative and quantitative analysis based on the data and information gathered from various online sources, published reports about Tata company, and the companys website. The conclusion arrived at shall be a mix of the students own belief as well as factual presentation. Scope of the Report The scope of this report is academ ic and will be based on academic data in addition to past academic and professional analysis of Tata motors. We will present the entire report as a practical framework based on research findings about the company and apply the findings of the research to Tata Motors. There are two major areas that will be covered that include SWOT analysis (strengths, weaknesses, opportunities, and threats), and PEST Analysis (Political, Economic, Social, and Technological). Limitations The report and the analysis will be done based upon data and published reports sources from recognized business databases on the Internet. It will be done from the students point of view for academic purposes; as a result the output may not qualify as a complete analysis of Tata company. Even though maximum efforts will be applied to ensure that both the analysis and the conclusion arrived at will be as comprehensive as possible and can be adopted in professional scenarios. PEST Analysis Political Given that Tata Mot ors operates in several countries across Asia, Europe, Australia, Middle East, and Africa, it has to consider the political environment, including regulations and laws in the specific countries in which it operates. Regulations that govern trade, commerce, investment, and growth are largely influenced by the political climate.Advertising We will write a custom report sample on Tata Company SWOT and PEST Analysis specifically for you for only $16.05 $11/page Learn More A good example is in 2008 when Tata reached an agreement with a UK based Ford to purchase Land Rover and Jaguar. To do this, it had to fully comprehend the laws that regulate commerce in its home country in addition to the countries where Jaguar and Land Rover operate in. As Tata advances in its global expansion strategy, it is important that it keeps an eye on political changes. The Tata head office reports that India has very strict regulations that govern the regulations of the company in all its dealings and its subsidiary operations (Tata Motors Limited 1). Economic Given its presence in several continents, Tata focus its marketing strategy on the individual markets while keeping a close watch on the global economic developments. From 2004, the company has expanded its global presence through joint ventures. For this reason, it must understand the global economic perspective, to learn, and adapt to the different regions which it operates. Given its wide presence, the company has a competitive edge in gathering of resources and information. For instance, if aluminum prices go up in Africa, Tata has the choice of sourcing them from other suppliers in Europe or Asia at an affordable cost (David 5). The exchange rates equally affect the companys business. Fluctuations in the exchange rate can significantly affect the companys profitability it can also imply that costs increase or reduce in return. For this reason, the company has to pay a closer attention not only t o the Indian currency (rupee) but also other currencies, including the pound, dollar, euro among others (Krishnamoorthy 4). Social How well Tata performs is determined by the opinions, general attitude, and beliefs of all the stakeholders in the organization. The stakeholders include the companys management, employees, and suppliers. The attitudes and culture possessed by the stakeholders ultimately influences Tatas future in terms of profitability.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More It is because of this that Tata tend to use an integration strategy for the new companies it acquires in various continents. Demographic characteristics equally affect the company. For example the demand for cars in India significantly differs from the demand for cars in Italy. The Indian market is significantly large than that of Italy in addition, the company has to take into account the individual purchasing power in each market. In Italy for example, individuals have higher incomes as such they can afford to drive big luxury vehicles. Cheap vehicles like Tata Nano can do well in India than in Italy. The social factors significantly affect the companys marketing and product design strategies. Technology In terms of technology, Tata motors in one of the leading companies in the industry. Given its global presence, the company has a significant pool of resources and experience that it can use to undertake research and development initiatives. The company translates the needs of the customers into products desired by the customers through innovative research and development (Tata 4). The company employs approximately 1400 engineers and scientists. In addition, it has a Research and Development team that meets the international standards and leads in the Indian market. With the automotive industry, individual manufacturers must keep pace with technology given the emerging problems of high fuel prices and global warming. The company must invest sufficient resources in Research and Development to come up with new innovative solutions that can address these problems and keep the company viable. SWOT Analysis Strengths Tata has an upper hand in innovation because it is fully committed to Research and development. It ability to design the Nano, the least expensive and fuel efficient vehicle that retails at only $2500 represents a better deal than what the other companies have developed. This gives the company a competitive edge over its competition. In addition, the company has diversified its production because it production ranges from the most expensive tractor trailers to the cheapest Nano cars. Because of this the company can satisfy customer demands in various market segments. Similarly the company enjoys a good public image because of its corporate responsibility initiatives, especially charity donations and its environmentally friendly initiatives. In 2000, the company produced the first compressed natural airbus OneCat that neither has gas costs nor carbon emissions (Corporate Governance 7). This has made the car quite attractive for the developed markets. The way the company manages its acquisitions is a strength. As part of its global expansion strategy, whenever it acquires a foreign company, it keeps intact not only the companys structure but also the existing management team. Weaknesses A major weakness that the company faces is its inability to satisfy the safety standards. Even though the company has succeeded in making one of the cheapest cars in the market, the company has not met the legal factors that form part of the safety measures. Some quotas have questioned Tata Nano; they argue that as a car manufacturer, Tata should ensure the safety of its consumers at all costs. They doubt if Tatas cheapest car is safe to drive. For the last one decade, the company specialized in passenger cars. From the customers’ point of view, the period is not long enough and because of this, the company is not fully experienced in car manufacturing. In 2011 December, the company had to recall approximately 1.4 million Nano cars to replace their faulty starter units. The replacement affected all cars that had been produced from 2009 when the new car brand was launched. This cost the company approximately $21.8 million. Such recalls have a negative impact o the companys profitability because the replacement costs adverse effect on the operating results. In addition, product recalls affect public perception of the co mpany because the products are viewed as possessing less quality and this could strain the sale of Tata Motors Company. Opportunities The creation of new products by Tata will most likely enhance consumer confidence and interest in the company. The company launched a number of new products in the 2011 financial year, including Tata Prima Construck in India, Tata Indica eV2 in India, XKR-S at the Geneva motor show Tata Venture in Rajasthan, Tata Magic IRIS, and Tata Ace Zip. In august 2011, the company launched a modified version of its premium hatchback. Its new products development in various markets across the world will significantly improve the companys product portfolio resulting in increased sales and growth. This will also help in growing the companys brand image. Second, the company is better positioned to benefit from the high-demand for diesel cars in India. In the last one year, India has seen a significant increase in the demand for diesel cars. The increase in demand is highly attributed to petrol prices deregulation in June 2010 that saw petrol prices rice by a margin of 30 %. Compared to petrol, in India, diesel fuel is mostly used by manufacturers, and farmers. These groups enjoy subsidized rates. The increase in the prices of petrol in the previous two years has encouraged consumers to shift toward more fuel efficient cars. For the fiscal year 2011, diesel cars had a total market share of 40 % of all the cars sold in India. The Indias Automobile Manufactures reports that from 2011 the sale of diesel cars increased by more than 24 % whereas the sales for petrol cars declined by 16 %. Currently in India the demand for diesel car models account for approximately 80 % of the total market. Tata has positioned itself t benefit from the increased demand for diesel cars in India. Hybrid vehicles are equally another opportunity for Tata Company. As consumers become more environmentally conscious, they demand for eco-friendly cars. In addition, increasi ng oil prices and government regulations aimed at reducing global warming and pollution, are pushing people toward hybrid electric vehicles. The main markets for electric vehicles are majorly the United States, Japan, and Western Europe. However, the rapid economic growth that China is experiencing, it is expected that the demand for hybrid electric vehicles will increase in the country. In 2010, the world hybrid electric vehicle market recorded a sales turnover of $33 billion, and the market is expected to register yearly growth rate of 18 % between 2010 and 2015. As a company, Tata has positioned itself to capture a significant share of the market for hybrid electric vehicles. In the UK Tata Motors is one of the leading green-technology automotive companies. In 2011, the company launched a land rover with an advanced plug-in hybrid diesel technology. The launch was done at the Geneva motor show. The company’s focus toward hybrid vehicles will enable it to benefit from the p ositive market growth in this sector. The India’s automotive industry is equally expected to deliver positive growth. The industry is growing at a faster rate and currently India takes the second position as the fastest growing car market. Future growth of Indias automobile sector will benefit from increased economic growth, high disposable incomes, high population, and change in peoples lifestyles. In the passenger cars segment, it is projected that growth will average 13 % annually from 2011 to 2015. By 2015, it is projected that India will be the seventh largest car market in the globe. By 2020, India will be the worlds third largest market after the United States and China. Threats Stiff competition is a threat the company faces. The world automotive industry is highly competitive and with increasing global consolidation and globalization the competition will increase even further. Competition will be more stiff in the in the premium vehicle categories as all market parti cipants tighten their strategies to maintain their market share in established markets. A number of factors affect competition and these include: product features and quality, development time, innovation, a companys ability to manage its costs, pricing strategy, safety, reliability, fuel economy, and customer service. With the Indian market Tata faces stiff competition from Hyundai, Suzuki, General Motors, Ford, Fiat, Honda Motors, Mitsubishi Motors, and Mahindra Mahindra. Its premium vehicle categories like Jaguar compete with established European brands for example: Audi, Lexus, Mercedes Benz, Volkswagen, Infiniti, and Porsche. The Land Rover on the other hand competes with vehicles made by Nissan, Isuzu, and Toyota. The high competition is highly likely to increase price wars leading to pressure on the companys profits and loss of market share. Environmental laws and regulations equally pose a significant threat. As a vehicle manufacturing company, Tata is expected to abide by government regulations pertaining to carbon emission levels, safety, noise, and pollution from its production facilities. Given the current state of global warming, governments will be even stiffer in enforcing the regulations, and this may adversely affect the companys financial performance. In particular, Europe and the United States have very strict regulations relating to vehicle emissions. Given that Tatas Land Rover and Jaguar brands have well established operations in Europe and UK. In addition, other markets where Tata has interest have begun defining their Greenhouse gas standards including Korea, China, Switzerland, Japan, South Africa, and Australia. In order for Tata to comply with future and current environmental regulations, Tata will have to incur significant capital outlays and research and development expenditures. This will be necessary to upgrade not only its products but also the manufacturing facilities. If the company does this, its costs, and operational resul ts will be affected (Chang 6). The poor economic outlook for Europe and the United States is another potential threat. In 2008 the world suffered one of the worst financial crisis in history. The recession that followed negatively affected the economies of the United States and Europe. According to a report by the International Monetary Fund (IMF), the output from the two regions will remain below their market potential. The United States is trying to regain its foothold; however, the economy still weak growth coupled with slow job recovery. Similarly, the weak household finances, housing market, and reduced consumer purchasing power have worsened the downside risks. The U.S. economy is forecasted to grow at an average of between 1.5 % and 1.7 % in the 2011/2012 fiscal year. At the same time, Europe suffers high public deficits, increased market instability, and low potential output. All these factors have come into play to reduce the rate of economic growth. Growth in real Gross do mestic product (GDP) within the Euro area is forecasted to decline from two percent in the first half of 2011 to only one percent in 2012. In addition, the ongoing financial challenges facing the region are likely to result in limited credit creation and lower confidence. Given that Tata Motors Company gets approximately 35 % of its revenues from Europe and the United States, such a weak economic environment can adversely affect the companys growth prospects and revenues (Korzeniewski 2). Based on the strategic analysis, Tata is a strong company that has gained significant competitive edge from its global expansion efforts through mergers and acquisitions, and its parent company Tata Group. The company has the right foundation in pace and is well placed to advance its international growth strategy in the selected regions. Works Cited Carty, Sharon. Tata Motors to buy Jaguar, Land Rover for $2.3B. USA Today. 2009. Web. Chang, Richard. Can Detroit be relevant? The New York Times. 2008 . Web. Corporate Governance. Tata group. Tata. 2012. Web. David, Ruth. Tata Motors: ready to take on the world? Forbes. 2012. Web. Korzeniewski, Jeremy. A new agreement between Tata Motors and MDI Bring the air-car closer to reality. AutoblogGreen. 2007. Web. Krishnamoorthy, Anand. Jaguar purchase drives Tata Motors shareholders to end holdings. Bloomberg. 2008. Web. Krishnan, Ravi. Tata small car throws a big punch. Livemint.com. 2008. Web. Tata Motors Limited. Profile. Tatamotors.com. 2012. Web. This report on Tata Company SWOT and PEST Analysis was written and submitted by user Imani Mooney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

How Much Do Donations Help College Applications

How Much Do Donations Help College Applications SAT / ACT Prep Online Guides and Tips This is a question a lot of students think about during the college admissions process. If my parents could afford to donate $1 million, would I get in? Do donations affect your admissions chances? If so, by how much? In this article, I'll answer all of these questions. What Do Admissions Offices Usually Look for in Applicants? To answer the question of how much do college donations help college admissions, we must first break down the qualifications for a â€Å"normal† applicant (who does not donate).In brief, admissions officers are looking for students: who meet or exceed their average GPA for admitted students who meet or exceed their 25th/75th percentile SAT or ACT score for admitted students The 25th percentile score means that 25% of the students attending have a score at or below that number (this is below average). 75th percentile means that 75% of students have a score at or below that number. In essence, the 25th/75th percentile covers the middle 50% of all students admitted to the school. If you score at the 75th percentile for any school and have great grades from your high school, you have a great chance at getting in. If you're at the 25th percentile, you'll need to have a strong application to boost your odds of getting in.You can find out both of these numbers by Google searching â€Å"[College Name] Freshman Admit Profile† or â€Å"[College Name] SAT† or â€Å"[College Name]† ACT.† Of course, they factor in personal statements, supplements, achievements, letters of recommendation, etc., but without meeting the two qualifications listed above, a â€Å"normal† applicant would not have a great chance of getting in.However, admissions offices also look for special applicants known as â€Å"development cases† or â€Å"development admits† (although admission officers do not publicly acknowledge such). What Is a â€Å"Development Case† in Admissions? As defined by Daniel Golden, author of â€Å"The Price of Admission: How America’s Ruling Class Buys Its Way into Elite Colleges- and Who Gets Left Outside the Gates† who conferred with sources in the Office of Undergraduate Admission at Stanford while writing his books,â€Å"‘Development case [is] a term that refers to the children of important donors or potential donors,† who receive an even more substantial advantage than legacies (students whose parents attended the school). Why are they called development cases? To be honest, in all of my research, I have been unable to answer this question, but I would guess it either comes from the fact that these applicants can help "develop" the university (the funds their families donate will be used for development) or these applicants themselves are in need of further "development" since they do not meet the "normal" admissions standards of the university. How Much Money Do You Need to Donate (or Potentially Be Able to Donate) to Qualify as a â€Å"Development Case†? An admissions officer will not publically answer this question, but in my research, I found that Stanford considers development cases to be applicants from families capable of donating $500,000 or more. You basically need to buy a building. I'm sure it's comparable at the other elite colleges, especially when you take into account that Stanford has the 4th largest endowment out of all US Colleges with over $18.6 billion.If Stanford gives preferential treatment to students who could donate $500,000 or more, I'm sure other schools with smaller endowments will at least do the same. NOTE: so there is no confusion, this $500,000 or more is in ADDITION to paying the $200,000 or more in tuition for the student to attend the university. Why Do Colleges Accept â€Å"Development Cases† Over More Qualified Applicants? From a practical standpoint, colleges want to admit students who are likely to add the most value back to the school. This can be through donations or achievements that feed the school's reputation. By accepting a development case, they're basically saying that the value of the donations from that student's family now and in the future are worth more than a student who isn't able to donate that money.In even simpler terms, they want additional donations to protect their university's endowment and make it better by building new facilities and making other improvements to the school. Do Admissions Officers Seek Out â€Å"Development Cases† or Do They Wait to Be Contacted? Universities definitely look out for potential â€Å"development cases† in their applicant pool. Universities are a business (even if they are non-profits). Right or wrong, they admit â€Å"development cases† in order to get more money for the university to build better facilities, provide more scholarships, and generally make the university better. A former admissions officer at Stanford admitted that each year she was given a list from the Office of Development of applicants who were the children of significant donors. Former admissions officers at other elite colleges have admitted this as well. Want to build the best possible college application? We can help. PrepScholar Admissions is the world's best admissions consulting service. We combine world-class admissions counselors with our data-driven, proprietary admissions strategies. We've overseen thousands of students get into their top choice schools, from state colleges to the Ivy League. We know what kinds of students colleges want to admit. We want to get you admitted to your dream schools. Learn more about PrepScholar Admissions to maximize your chance of getting in. Exactly How Much of an Advantage Do â€Å"Development Cases† Receive in Admissions? Again, according to Golden,â€Å"It can be as big as 400 or 500 points out of 1600 on the SAT, using the old 1600-point scale,† Golden said. â€Å"It can help a student with a score of 00 out of 1600 get into a top university.† In other words, these â€Å"special† applicants do not need to meet the 25th/75th percentile score for schools. They only need to be within 400 or 500 points (for the SAT) of the 25th/75th percentile.This help means the student could go from being an average applicant to a middle-ranking public college like UC Santa Cruz or UC Riverside to a serious Ivy League contender. How Prevalent Are â€Å"Development Cases† at Elite Colleges? While it varies from school to school, 4%- 5% of accepted freshmen at Dartmouth were given special admissions consideration due to donations by their parents. Also, Duke admitted in the early 2000s to easing its admissions qualification to admit about 100 students each year due to their family's wealth.I would guess this number is similar across all elite colleges, and development cases taking up 4-5% of the freshman class is very significant because it means 100-125 more qualified students did not receive admission. With great money comes great power (and little responsibility). How Do â€Å"Development Cases† Attempt to Secure Admission (If They Haven’t Yet Donated)? According to Golden, â€Å"wealthy parents sometimes use private counselors with contacts in admissions offices to indicate that they are likely to donate large sums of money if their child is admitted.†However, these parents do not have an explicit quid pro quo with the admissions office such as "I'll donate X amount if you admit my child," but there is rather an implicit understanding that they will donate a significant sum of money if their child is accepted. One of these elite private counseling companies, The Ivy Coach, says that money only helps so much. It won't turn an F student into an Ivy Leaguer, but it can help a student who is on the fence be admitted, and there is a specific amount that will get that kid in.However, they won’t tell you the number because they want you to pay them money to â€Å"guide you† and then they will tell you how much you need to pay the school. The president and founder of The Ivy Coach, Bev Taylor, did explain the type of advantage the children of large donors receive,â€Å"They’ll get a better read or they’ll get a second read, they’ll get a second look. ‘How can we accept this kid?’ is the question. Instead of looking to see what’s wrong here, let’s look to see how we can accept this kid.† Now that you have gotten the theoretical explanation of how much donations help in college applications let’s examine some real life â€Å"development cases†: Real Life Examples of â€Å"Development Cases† In his book, Golden references Margaret Bass, a Stanford Class of ’02 Graduate, as an example of a classic development case. Margaret Bass is the daughter of and alumnus who is one of Stanford's former chairs of the Board of Trustees and donated$25 million to Stanford in 1991 and $50 million to the Graduate School of Business in 2005. Bass was a so-so high school student. She was ranked in the middle of her class (40th of 79 students), and out of the nine students from her high school that applied to Stanford that year, she was the only one offered a spot in the freshman class, but she had the second lowest SAT score of those students (1220 out of 1600). At Duke, Maude Bunn earned admission despite her low SAT scores. Her family is famous for Bunn coffeemakers and has a large fortune from it. Duke admitted her hoping that her parents would repay the university. Her parents became the co-chairmen of a Duke fundraising campaign for Duke parents. This has happened more recently as well. In 2013, Maisie Lynton, daughter of Harvard alum and current Sony Pictures CEO, was torn between Harvard and Brown. Her father reached out to Brown, a school he didn't attend, and donated over a million dollars to create scholarships. She was offered admission to the class of 2019. Should You Donate? While I think $500,000 or more will help you out quite a bit, if you're planning on donating $10, 50, 100 or 1,000, keep your money! And don’t even think of trying to bribe the admissions officer, they’ve seen it before! A former admissions officer said several parents each year try innocent bribes (such as offering to buy him dinner) while others try more direct bribes (such as leaving an envelope with $1,000 in it at the admissions office). These bribes were rejected. Save your bribe for the admissions office, but if you have $500,000 or more to donate to the university endowment, you might just have a shot at the Ivy League. What’s Next? Let’s help you get into college with or without a donation. Taking the SAT?Check out our ultimate SAT study guide to help you with your prep. Taking the SAT very soon? Check out our guide to cramming for the test. Not sure where you'd like to go? We'll help you find the right college for you. Nervous about getting arecommendation letter for your college application? Learn about who you should askto write itand check out ourtemplate for a good letter. 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Design a pay structure Essay Example | Topics and Well Written Essays - 750 words

Design a pay structure - Essay Example The three main compensable factors that are identified are responsibility, Skill, and effort with each compensable factor having two sub-factors or degrees (Burke, 2008). For instance, the skill factor is made up of educational and technical know-how. Responsibility is made up of impact of the job and scope of control. Effort is made up of the degree of solving problems and how complex tasks are. Outliers ought to be done away with since the will not offer representativeness for the sample (Armstrong, 2002). This implies that the will be extreme data points that need to be taken consideration of in a separate manner. Therefore, in the present data set, there is no extreme outliers that need to be taken concern of. The base bay weighted means will be computed for every benchmarked job. Weighted means will be computed to represent the market data well (Milkovich & Newman, 2008. The simple mean will be computed by summing up the base pay rates and then subsequently dividing them by the total number of organizations, which are a total of six in the present case. The large and small companies in this case will be given the same weights since we are using a simple mean. The weighted mean is good since it offers equal weight for every incumbents wage, job and hence it qualifies as a representative (Burke, 2008). To establish the weighted average base the following is used to come up with the weighted average pay for front desk receptionist job where there are nine job in office in all the six companies. (1/9 X2100) + (2/9 X 2200) + (1/9 X 1800) + ()2/9 X 18500) + (1/9 X 17500)=$19944.44 To come up with the given pay rates provide a three percent pay tactic across the families of jobs. Excel was used to multiply the pay rates that were predicted for every benchmark job (Burke, 2008). The benchmark jobs were multiplied by 1.03. The computations came up with pay rates that were

To what extent do cultural differences alter understandings of Essay

To what extent do cultural differences alter understandings of injustice and approaches to justice - Essay Example Before embarking upon the topic under study, it would be appropriate to define culture. Culture is the amalgamation of religious belief system, cult, social norms, values, mores, customs, traditions and conventions. Language, art, literature, festivals, folkways, food, dressing, writings, music, dance, thought and philosophy also come under the fold of culture. â€Å"Culture is†, Macionis submits, â€Å"the values, beliefs, behavior, and material objects that together form a peoples’ way of life. Culture includes what we think, how we act, and what we own.† (2007: p 60) Hence, culture is not specific to one single era only; rather, it maintains its roots in ancient past, branches of which seek their way in future centuries to come. Since cultural patterns vary from one region to the other, the values, norms and traditions also observe imperative divergence in them. A tradition, thought to be complying and pleasing in one set up, may be offensive, ridiculous and annoying within the framework of some other. For instance, shaking of hands with the colleagues of the opposite gender is a common thing in the west, and is viewed as a part of interaction, but the same is considered very awkward and indecent in the East, particularly in Muslim states and India. Similarly, intimate relationship among the males are viewed as a sign of sincerity and friendship in Asian countries, while the same act is suspected as homosexual aptitude in some parts of Africa and western Europe. â€Å"Differences between people†, Encina (2007) notes, â€Å"within any given nation or culture are much greater than differences between groups. Education, social standing, religion, personality, belief structure, past experience, affectio n shown in the home, and a myriad of other factors will affect human behavior and culture.† (Quoted incnr.berkeley.edu) Thus, cultural values develop the tastes and decide intellectual thoughtfulness of the individuals belonging to that

United Parcel Service And Service Marketing Business Essay

United Parcel Service And Service Marketing Business Essay Services are economic activities that create and deliver great value to the consumer. It is an act that helps consumers to get things done without having to go do it themselves, and the consumers have to pay for it. Services, which can surprise a customer on the first delivery, always win over with high reputation and excellence or pass with flying colours. This report is on the services offered by UPS, mainly focusing on their call centre. UPS was found in 1907 by two people Jim Casey Claude Ryan who were teenagers at the time, also known as the American Messenger Company, whose messengers delivered packages, and carried notes, baggage and trays of food from restaurants. Most of the delivery was made either on foot or, and bicycles for longer journeys. At the time, only a few automobiles were in existence and department stores of the day still used horses and wagons for merchandise delivery. The company was soon started delivering small parcels for local department stores and changed its name from American Messenger Company to Merchants Parcel Delivery. The company expanded outside Seattle (USA) in 1919 with the acquisition of Oakland (USA) based Motor Parcel Delivery and was renamed United Parcel Service in 1930. UPS began the process of expanding its services by acquiring common carrier rights for the entire country; this took place in the 1950s. Over the past century, UPS has transformed drastically, growing from a small messenger company to a leading provider of air, ocean, ground, and electronic services. In 2003, the company introduced a brand new mark and acronym UPS showing the world that its capabilities extend beyond small package delivery but rather has a broad line of services. However, the company maintains its reputation for integrity, reliability, employee ownership, and customer service. For UPS, the future holds even greater goals to be achieved and accomplished. The UPS Culture As a company, UPS focuses its attention on: Safety: The company spends $38 million a year on safety training, which covers everything from proper body mechanics at work to proper nutrition and exercise at home. As a result, UPS has lowered the number of workdays lost due to injury by more than 50 percent since 1995. Employee education: Many UPS employees at Worldport and other sorting locations are college students. UPS encourages mentors and recruiters from nearby colleges to visit and work with its employees, and it provides additional benefits and perks for college students. Diversity: Minorities make up 35 percent of UPS U.S. employees and 30 percent of its executives. Its also recognized by Fortune magazine as one of the 50 best companies for minorities The Environment: Delivering packages all over the world and moving them between distribution centers requires an enormous amount of fuel. UPS uses several methods to reduce its fuel consumption and its environmental impact. For example, it has developed a hydraulic hybrid package car, and its drivers use route-planning software to minimize the amount of time they spend idling in traffic and making left turns. UPS pilots also fly at the most fuel-efficient speeds possible to meet their delivery deadlines and run only one engine when taxiing to conserve fuel. Current trends in the industry According to Miss Tanya Astley, Customer Representative Officer in the UPS there are no such trends in the company, only the way things are done keep changing, on busy days, like, on festivals and important occasions. ENVIRONMENTAL ANALYSIS SWOT ANALYSIS Strengths Global Brand, Strong Distribution Network Weaknesses Perception of Ground Delivery instead of Overnight Heavy Union presence Opportunities Expansion of online shopping Emergence of international middle class Threats Increasing Fuel Costs Competitive Landscape (DHL, USPS, FedEx), potentially slowing global economy. Now to use strengths to capitalize on opportunities, I would say leverage the brand online by partnering with major shopping sites. To addresses weaknesses to alleviate threats, I would say heavily market overnight capabilities to keep FedEx and DHL at bay. 3. Major competitors: Fedex DHL Speedex Aramex THE SERVICE OFFERING Determining customer requirements There is no particular way of measuring the customer requirements in the type of service done by UPS, but they tend to attract new customer through marketing and telesales. Customer loyalty is held high in UPS. Strategy There are a lot of different factors to build Competitive advantage in the Air Express Industry. The different strategies of the companies based on their core product which they are better in than other companies hence makes all the difference. When a business provides an excellent service to its customers, it gives them a positive service experience which leads to repeat purchases or usage of that specific service. As well as passing on the experience to family and friends this helps UPS build a stronger relationship with their customers. UPS believes that by achieving effective customer service they will hence achieve a competitive advantage in the market. UPS uses a differentiation strategy; it does this by creating something about its product or service that is perceived as unique in the industry. Customers must perceive the service as a unique one compared to the competition. UPS should be aware that its customers must be relatively price insensitive as adding this additional uniqueness to its services as additional costs Differentiation may be attained through many features that make the product or service appear unique. Possible strategies for achieving differentiation may include: warranties brand image technology features service quality/value dealer network Economies of scale, such as, lower costs and product differentiation were also prime sources of achieving a competitive advantage in this industry, which were used by UPS to its advantage. This helped UPS to gain a much larger domestic market share three times that of United States postal and twice of Fed Ex, UPS was very cost effective at the time and had a very good reputation in the market. It was only a matter of time when UPS realized that they were not doing as well as they did before and also realized that any competitor could do the same in terms of achieving economies of scale. UPS has been the market leader in this division for a long time. UPS as sited in our essay has always been the leader in market pricing trends. Always the first to charge premiums, and the first to give discounts to the customers. UPS strategy has always been quite different from that of Fed Ex, Aramax or even DHL. UPS is very profitable, well organized, successfully run, has low debt, and a massive ground operation that can financially support a downturn in air express operations. Because of their size and financial strength UPS is in the best position to survive a price war in the industry. The media strategy The usage of an appropriate advertising media, such as, television, press, radio, internet and key broadcast channels, leading titles and publications and strategic outdoor sites can be very influential in helping us to achieve our campaign objectives. The following media imperatives have been set for the region: Television is the key broadcast medium to drive awareness of the new UPS brand identity and offering. Radio will be used as a lead (where budgets dont allow for TV) or support medium, reinforcing primary messages and cultivating top-of-mind awareness. Outdoor will be used to communicate the primary message, ensure new logo exposure and in smaller countries, as a substitute for broadcast media. Press will be used to support the TV creative or stand alone, allowing more opportunity to explain the UPS strategy further High reach media will be used at the launch, covering all audiences, followed by one or two lower bursts ensuring longevity of the new brand message. To build customer relationship, the organization could: Keep in touch with the customer by sending emails with the offers and rates. Get regular feedback from customer who have used the service and improve with their suggestions, to make the customer feel like the king. DEMAND AND CAPACITY 1. Demand cannot be forecasted in this industry. The company can only take the initiative to maintain current sales and hope increase sales in the future by marketing. 2. An increase in demand will lead to more people being employed either part time or full time depending on the tasks that need to be performed. Another important thing needed is the service vehicles, with the increased demand. 3. Customers dont have to go through the hassle of waiting in lines for their doubts to be clarified. All the customer has to do is call, which gets routed to various agents in the call centre, to answer any queries or solve any issues. SPECULATION 1).Opportunities appear to be available in the industry currently the margin for opportunities seems to be very narrow. But strategies could be altered according to the consumer needs. For example, some consumers emphasize on price and the others on the service time taken no matter what the price. Recently, UPS is planning to set up a domestic postal service in China. They plan to introduce a next day delivery service and second and third day delivery products. China is a potential for UPS to grow and offer services and products internationally and this it seems China is an emerging market which could be worth billions. 2. Technological advances In todays day and age the air express industry has become so technologically advanced that goods can be delivered overnight. It is facing intense price competition between the competitors, which exist in this market. The ability to price, route, track and deliver parcels and mail in both domestic and international markets demands a comprehensive. A significant improvement in information technology has enabled package carriers to provide to customers the ability to track their packages movement from origin to destination. Other advances included combining logistics, freight and financial services with traditional package delivery in order to offer customers full supply chain management solutions. Only the organizations that were able to achieve these effectively and efficiently were able to survive in this industry. This is how the existing companies could then make their profit. In this industry the price of the service is the main source for competing. This is the only way in achieving Competitive Success. Competitive advantage can be achieved if, the price of the service provided by competitors is similar and the approach taken to provide the service. For instance, the amount of time taken for the product to reach from point A to point B. 3. Advice to other firms who plan to enter the industry Our advice to the new firms which plan to enter this industry would be to, research the market and the industry and think about strategies that provide the new firm a big competitive advantage including low cost of service and low price charged to the customers. The relationship between the firm and the customers should be healthy. The company should be knowledgeable about everything and should see to it that they have all the information necessary. Customer Relationship Management Customers account for 95% of UPSs shipping information directly. The CRM methodology is a very core part of the UPS success story. UPS grows through engineering and re-engineering of its systems. UPSs growth was achieved slowly and methodically from the inside out. An Excellent service is what distinguishes it from other companies. Companies can use and integrate UPS Worldship hence optimizing their business processes. They can process shipments easily, respond to your customers faster, and reduce costly errors. UPS  provides businesses with  multiple ways to integrate WorldShip with their business: Batch Import/Export: Import a file containing addresses, customer orders, or other shipment information, or export shipping history to your internal systems. Keyed Import:  Allow WorldShip to recognize a customers order simply by entering or scanning a unique identifier, such as a Purchase Order number. Hands-Off Shipping:  Schedule WorldShip to pull addresses from your order entry database and automatically print shipping labels at designated times. XML Auto-Import:  Automate shipment processing using XML code. LOGISTICS Logistics is about getting things where they need to be, at the correct time as effectively and efficiently as possible. But nowadays, logistics is also a strategic way to add value to your business, better served customers, and better long term growth. The logistics provided by UPS can help you manoeuvre the intricacies of global trade with minimal effort. Manage your shipments and minimize their environmental impact. And win repeat and loyal customers by making it easy to return products or parts. The new logistics is more than just getting things to the right place at the right time at the right cost. Its about using the movement of goods as a competitive advantage. Its a whole new way of thinking. And its a powerful force for growing your business. Access to Resources through UPS Businesses dont need a large warehouse, distribution center, or global network to access this new logistics. UPS has built a massive integrated network of physical, technological, and human assets that lets you  tap into the power and passion of logistics. The new logistics from UPS levels playing fields. It lets you act locally or globally. Its for the individual entrepreneur, the small business, or the large company. Its reliable, efficient, and environmentally responsible. Long term growth in the telecommunication UPS needs to learn from other industry best practices to gain a competitive edge in and expand beyond their core markets. An increasing number of companies have redefined themselves and significantly outperformed the markets by growth through services. UPS Moved from traditional parcel services to total supply chain solutions. UPS can better differentiate themselves via services by extending relationship with existing customer base leveraging. Superior customer knowledge as key asset. Customer proximity and delivery competence. In addition, developing the necessary skills and scale by new service-specific processes being developed and service innovations to ensure fast scalability of process and time to market. UPSs evolution to Total Supply Chain Solutions started as:- Standalone development of small service operations within the organization: Worldwide Logistics unit Service Parts Logistics Worldwide dedicated Services UPS Truck Leasing UPS consulting This moved on to:- Expansion of product portfolio and consolidation of existing services resources into UPS Supply Chain Solutions. And finally Reorganization and major MA effort with 16 key acquisitions to develop scale and growth.

Abortion :: essays research papers fc

Abortion With 2000 being a presidential election year, the question of pro-choice or pro-life is once again a prominent issue. I am and have been a pro-choice advocate since I first understood the issue. The upcoming election has made me revisit the main reasons for my position. For me, two main reasons for supporting pro-choice are the medical and social benefits the country has experienced since the Supreme Court legalized abortion in 1973. The most important medical benefit has been the end of the â€Å"back alley butchers† who left many women dead or mutilated. Legal abortion has proven to be safe, while illegal abortion has not. In 1965, 193 women died from illegal abortions, and 17% of all deaths due to pregnancy and childbirth in that year were caused by illegal abortions. (Medical screen 2) Current death rate from abortion is 0.6 per 100,000. This means that abortion is 11 times safer than carrying a pregnancy to term. (Medical screen 2) In other countries where abortion is illegal it is a leading cause of maternal death. (Safety screen 1) Along with the medical benefits, there have also been many social benefits due to the legalization of abortion. Unfit mothers and teenagers no longer are forced to carry out there pregnancies and have to care for an unwanted child. Couples who have a high risk of giving birth to babies with genetic disorders are now more willing to try and conceive because of the availability of safe legal abortions. (Medical screen 2) States with stricter abortion laws spend far more money per child on things such as foster care, welfare, and education then states with more lenient laws. (Medical screen 2-3) Last is my conviction that each individual woman, and no one else, has the right to carry out or abort her pregnancy. Every woman can do what she wants with her bodies without any government intervention. The Supreme Court based women’s right to an abortion on the right of privacy, or the right of people to make choices about their personal and reproductive life without interference from the state. (McDonagh 4) Upon revisiting my reasons for supporting the pro-choice movement, I am more convinced than ever that my beliefs are justified.

How Customer Service is provoded in business Essay

Costumer service is the ability of an organisation to recognise and consistently meet the costumers’ needs. Costumer service generally involves service teamwork and service partnerships so they can meet customer expectations and produce costumer satisfaction. Costumers contact an organisation when they need something, the main reasons are: * To complain * To request/ order a service/product * To obtain information * To ask for advice * To enquire about an order * To change an order or request * To report a problem to return and exchange goods * To ask for assistance or help The organisation I have chosen to study for this is the National Maritime Museum which consists of the Royal Observatory Greenwich, Queen’s House and National Maritime Museum. Together these constitute one museum working to illustrate for everyone the importance of the sea, ships, time and the stars and their relationship with people. A customer is anyone who has the right to ask or expect a service as part of a job role; this means there are two types of customers – internal and external. Internal customers are all the colleagues who need assistance to fulfil their obligations to their own customers; these include the supervisors, staff, staff teams and managers. External customers are those who contact or visit the organisation because of what it provides or supply’s as it is something they need. There are a wide range of external customers but only a few can apply to each business, some businesses have a wider range of external costumers compared to other businesses, such as a supermarket will have a wider range of external customers as it will sell a wide range of goods whereas a youth club or nursery will have a smaller rage of external customers as its only aimed at a certain age group. The National Maritime Museum has a wide range of customers and provides everyone access to its historical buildings and unique collectors; as a result the customers have a wide range of needs so they provide products and services to fit their needs. On any average day the museum staffs have to deal with * People wishing to research their family history in our archives * Ship model-makers wanting advice on details of a ship * Film companies wanting to use our buildings as a location for an advert or television drama * Domestic tourists wanting a fun day out * Foreign tourists wanting to experience British history * School and college groups wanting to investigate the Museum to help with their studies. The Museum has 7 main categories of customers which have their own special needs and interests and they are the following 1. Individuals – Casual Visitors – Special Interest Visitors – Individual Researchers 2. Families – Parents along with Young Children 3. Groups – Mixed age groups – Special Interest and Education 4. People from different cultures with different languages – Foreign and Domestic Tourists – People from Diverse Ethnic and Religious Communities 5. People with special needs – Blind and Visually Impaired – Deaf and Hearing Impaired – Learning Difficulties – Physical, Emotional or Mental Health Needs 6. Virtual users who access the Museum via our website – People who access the museum via the website 7. Internal customers – Members of Staff who Support the Work of Others The main three types of customers the National Maritime Museum focuses on are families, disabled visitors and groups. Families are an important target audience for the museum as it is a free family-friendly place to visit; it focuses of the key needs and expectations of family audiences which are: – it’s free – the price of tickets can be a barrier for many families, especially with the costs of travel and lunches – it’s fun and educational with lots to see and touch, like the All Hands interactive children’s gallery – there’s lots to do such as special activity workshops, storytelling and treasure trails – it’s easy to get to – only 20 minutes from central London, with good transport links The Museum also has family-friendly events which bring the Museum galleries to life including practical activities for 2-to-6-year-olds (weekly); trails revealing the secrets of their vast collection of objects; action-packed art and science workshops, and actors’ performances for all ages. Their family-friendly facilities include areas for changing and feeding babies, clean and accessible toilets, cafe and picnic areas and online activities in the E-Library and on the website. The Museum aims to increase the number of families who visit the National Maritime Museum by expanding programs of events, activities and special exhibitions for families, especially during weekends and holidays. All this makes the Museum more appealing to families. Along with individuals the Museum has also built up experience in providing for different type of groups who each have a different set of needs. Foreign language students – The Museum provides souvenir guides and essential visitor information on their website in different languages. This service targets both foreign tourists and domestic visitors with English as a second language. They also have non-Eurocentric displays and events which inform customers of the history of people and cultures from all over the world. Large Groups – For large groups coach parking is easily attainable, there are special discounts given to access the charging exhibitions, pre booked tickets make it easier for large groups to book easily and guided tours and talks are especially available for larger groups. Special Interest Groups – At the museum there are enquiry and research facilities accessible via the library, there are archives and online sources at hand and also special curator talks and tours for all the groups that have a special interest. Corporate and Private Hire Groups – There is event planning and support available for Corporate and Private Hire groups including venue hire and catering for those who want to use the museum for private hires and corporate reasons. Educational Groups – The museum provides curriculum recourses and educational talks along with support with visit planning and booking. They also have a lunchroom and cloakroom especially suited for school/ educational groups. Lastly the National Maritime Museum also focuses on developing access for all their visitors and users which includes those who are disabled. It continuously tries to exceed and improve the museums facilities to meet the basic requirements of those who are physically disabled, deaf and blind. They believe good, inclusive customer service is about understanding everybody’s special needs. For visitors with disabilities, the Museum has a range of access facilities as part of its customer service. o Installing new lifts and ramps o The Road Train service o Providing detailed information for disabled visitors o Providing alternative ways to access the Museum o Maintaining a policy of welcoming assistance dog They have added lifts to improve physical access around the Museum site. Members of staff are always at hand to help. The new lifts and ramps that have been installed provide flat or wheelchair access to all levels and galleries. Visitors may also borrow manual wheelchairs from admission areas. Special bookings for those who are disabled are also available by calling the bookings unit who will make any special arrangements. There is also information available online such as the availability of disabled car-parking, mobility buses and the access facilities on all their sites. It is also important that the customer information also describes areas that are not accessible – such as parts of the historic buildings of the Royal Observatory. This avoids frustration and disappointment on the day. Touch Sessions for Visually Impaired Visitors are also available. They have a number of alternative methods to accessing the Museum and its collections. For blind and visually-impaired visitors they provide: o Braille Guides o Raised drawing o Magnifying glasses o Large-print guides o Tactile maps o ‘touch packs’ They also run a program of pre-booked ‘touch talks and tours’ by Museum staff and guest speakers. The National Maritime Museum also has a sign-interpreted talk for deaf and hearing-impaired visitors. They have installed perimeter loops in the galleries, admission areas, information desks and key audio installations. They also run a program of pre-booked British Sign Language sign-interpreted talks and events. Customer service is important to the National Maritime Museum because without customers there would not be a business. Excellent customer service results in: * higher visitor numbers and greater customer diversity – Visits to the sites are increasing each year – provides a public service for groups of people who don’t traditionally visit or use cultural or heritage organizations like museums – Has an outreach community newsletter which has news and events for communities under-represented among the visitors * increased sales – The Museum generates increased income through shops, cafes and charging for special exhibitions – It also supplies hiring venues for corporate events and weddings and sales from the Picture Library. * increasing public image – The Museum has to compete with other organizations for people’s leisure, by providing excellent customer service it increases public image they do this using their website and leaflets * survival in terms of competition – Good customer service can give the Museum an edge over other tourist attractions or leisure facilities, as they compete for customers’ leisure time and money. * satisfied customers and greater job satisfaction for staff – As well as asking for feedback from customers and monitoring visit numbers the Museum pays a market research company to conduct surveys, the customers are asked to rate their experiences and satisfaction levels, this helps knowing the customer’s needs and satisfying them. – The staff also takes pride in being part of an organization which delivers high levels of customer service – Job satisfaction is increased by positive feedback from the customers * repeat business and customer loyalty – Museum donation box Analysis of feedback and visitor surveys indicates that 94% of visitors would recommend the Museum to their friends. – Excellent customer service results in strong customer loyalty and increased visitor numbers – especially repeat visits. The National Maritime Museum believes that to enjoy and learn from a museum’s collections, visitors must first feel welcome, secure and comfortable in their environment. Crucial factors include friendly staff to greet and help, clear signage, queuing systems, gallery plans and well-maintained washrooms and cloakrooms. Improvements to these areas can significantly increase word of mouth recommendations, repeat visits and time and money spent by visitors as competition for the public’s time and attention is intense.